Shipping policy

At SetApart Supply, we partner with trusted fulfillment providers and shipping carriers to deliver your order as smoothly as possible. This policy explains how shipping, delivery, and related issues are handled.

Processing Times
    •    Orders are typically processed and sent to our fulfillment partners within a few business days after payment is confirmed.
    •    Processing times may vary based on product type, order volume, or inventory availability.
    •    Orders are not processed on major holidays or during unexpected outages or carrier disruptions.

Shipping Methods and Carriers
    •    We use standard and, where available, expedited shipping options offered through our fulfillment partners.
    •    Common carriers may include USPS, UPS, FedEx, and other regional or international delivery services.
    •    Available shipping options, estimated delivery windows, and costs will be shown at checkout.

Shipping Rates
    •    Shipping costs are calculated at checkout based on destination, shipping method, and order weight or size.
    •    Promotional or discounted shipping may be offered from time to time and will be clearly indicated at checkout.

Delivery Estimates
    •    Any delivery dates or timeframes shown at checkout are estimates only.
    •    Actual delivery times may vary due to carrier delays, weather, customs, or other factors outside our control.
    •    SetApart Supply is not responsible for delays once an order has been handed off to the carrier.
Order Tracking
    •    When available, tracking information will be emailed to you after your order has shipped.
    •    Tracking updates are managed by the carrier and may take some time to appear after shipment.

Incorrect or Incomplete Addresses
    •    Please review your shipping address carefully at checkout.
    •    We are not responsible for packages lost or delayed due to incorrect, incomplete, or outdated shipping information provided by the customer.
    •    If an order is returned to us due to an address issue, reshipping costs may apply.

Lost, Stolen, or Delayed Packages
    •    If a package is marked as delivered but you cannot locate it, please first check with household members, neighbors, or your local carrier office.
    •    If you still cannot locate the package, contact us and we will review the situation with you and the carrier.
    •    While we will do our best to help, we cannot guarantee replacements or refunds for packages confirmed as delivered by the carrier.
International Shipping (If Applicable)
    •    Some products may be available for international shipping; available countries and rates will appear at checkout.
    •    Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
    •    Delivery times for international orders may be longer due to customs processing and local carrier handling.

Damaged or Incorrect Items
    •    If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can assist.
    •    In many cases, photo evidence of the damage or issue will be required to help us resolve the problem with our fulfillment partners.
    •    For more details on replacements and refunds, please review our Refund and Returns Policy.

Changes and Cancellations
    •    Once an order is in production or has shipped, we may not be able to modify or cancel it.
    •    If you need to request a change, contact us as soon as possible and we will let you know what options are available.

Contact
If you have any questions about shipping, delivery, or the status of your order, please contact us at:
orders@setapartsupply.com

Last Updated: September 7, 2026