FAQ

You can access the points via your account and you can view your points by going to this link once you are signed into your account on our website or through the rewards widget in the bottom left corner of the home page.

As a small business, SetApart Supply cannot match large retailers’ price adjustments due to tight margins, product cost increases, tariffs, and inflation.

We're happy to help.

Email is the fastest way to reach us. We do not currently offer phone support.

• General questions: hello@setapartsupply.com
• Order-specific help — order status, changes, or a problem with an order: orders@setapartsupply.com
• Returns & exchanges: returns@setapartsupply.com
• Brand Ambassadors: ambassadors@setapartsupply.com

If you are reaching out about an order, please include your order number so we can assist you faster.

Our email support is available Monday through Friday, 9am–5pm EST.

Our Email support is available Monday-Friday from 9am-5pm EST.

Customer Support: hello@setapartsupply.com

SetApart Supply Brand Ambassadors: ambassadors@setapartsupply.com

Returns & Exchanges: returns@setapartsupply.com

This is very rare. But in the Rarity that something that you like goes out of stock, let us know that you would like to buy one and we will republish it. Most of the time when something goes out of stock, it's because it's one of the items or collections that wasn't selling that well. So we removed it. It may be gone from your view, but it's not completely gone. We can reinstate it at a moments notice.

We provide returns and exchanges for orders for 35 days from the date received. Feel free to contact us at returns@setapartsupply.com if you are unable to complete your return or exchange, and we will be happy to assist.

Note: As long as it it shipped back to us within that 35 Day Return window, so even if it's shipped on the 35th Day(Last Day) it still counts. It just has to show in the system that it was returned/shipped on this day.

1. Customer Support: hello@setapartsupply.com

1. Brand Ambassadors: ambassadors@setapartsupply.com

1. Returns & Exchanges: returns@setapartsupply.com

Sometimes FedEx, USPS and UPS mark packages as delivered a day or two before they are. If you’ve waited two days, please read below.

Please verify that your current mailing address is the address on the order confirmation email you received.

We also recommend that you check with other members of your household to see if anyone may have put your package aside. This happens a lot!

If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.

Consider calling your local post office with your tracking number  and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with them first.

If you are still unable to locate your package, please reach out to orders@setapartsupply.com with your order number and shipping address, and we will be here to help.

While we are not responsible for customers entering an incorrect address, we can ship your package to the correct mailing address or refund your order (you will only be charged for the shipping cost).

Please contact orders@setapartsupply.com with your order number and correct shipping address, and we will be able to assist.

Shipping within the U.S.

Standard shipping is a flat $8.00, and shipping is free on all U.S. orders of $100 or more. Express shipping is available for $15.00.

Please note that some larger items like canvas prints and area rugs may cost a little more to ship, because they are heavier or awkward in size.

International shipping

International rates are calculated at checkout by the carrier (USPS, DHL, or FedEx) based on your destination and the weight of your order, so you always see the exact cost before you pay. International shipping typically runs $7–$40.

Delivery times

Standard U.S. orders arrive in 1–9 business days. International orders take 4–14 business days. Business days are Monday through Friday.

These times do not include the 24–48 hours it takes our warehouse to process and pack your order once it is received.

Some items are made to order and ship directly from our print partner. If your order contains both kinds of items, it may arrive in more than one delivery, with shipping calculated per shipment.

Current Processing & Shipping Times

Processing Times:

• Standard Orders: 1-2 business days

• 2-Day Air Orders: 24 hours or less

Important Details:

1. The checkout shipping estimate shows transit time only, not processing time

1. UPS, FedEx, DHL, and USPS are experiencing high volume delays

1. International orders may face additional customs and duty delays

For 2-Day Air service, select this option during checkout to receive priority processing.

Guaranteed delivery dates apply only when:

• Shipping address is correct

• No weather disruptions occur

• No carrier delays happen

• Package is shipping within the US

You can track your order by entering your order number or tracking number from DHL, USPS, UPS, or FedEx here.

If your order contains only stickers, we do not provide tracking information as they are shipped via an envelope. If you do not receive your order within 2 weeks of placing it, please reach out to orders@setapartsupply.com, and we will be here to help.

All other orders will ship within 48 hours of being placed, and you will receive a shipping confirmation in your email on file with the tracking information.

Once your refund is processed, it typically takes 3 to 5 business days to appear on your original payment method.

Timing can vary depending on your bank or payment provider.

If it has been more than a few business days and you do not see your refund, please reach out and we will check on it for you.

We accept all major credit and debit cards as well as offer express checkout options utilizing ShopPay, ApplePay, GooglePay, PayPal, and SamsungPay.

If you're having any issues with your ordering process, please feel free to reach out to orders@setapartsupply.com, and we will be glad to help!

Yes. Our checkout offers Dynamic Checkout, which means the way you normally pay online will show up as an option. You can also choose "more payment options" at checkout to see every available method.

Shop Pay powered by Affirm is how you pay over time with us. You check out with Shop Pay and choose to split your purchase into payments — the financing is provided by Affirm, and your payments are made to Affirm. Pay-over-time requires a credit check performed by Affirm, and your spending limit and available terms are set by Affirm based on that approval. We are not part of the approval process and cannot influence the outcome.

Payment methods available at checkout today:

• Shop Pay — pay in full or in installments (powered by Affirm)
• Credit and debit cards — Visa, Mastercard, American Express
• PayPal
• Google Pay
• Venmo

We are actively working on adding more pay-over-time options, and this list will be updated as they go live.

If you encounter any error with your order, feel free to reach out to orders@setapartsupply.com.

No big deal! Just submit a request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply. Please note that we are not able to apply any coupon codes during site-wide sales.

Heads up: If it’s been more than 24 hours since you placed the order, we won’t be able to add a coupon code to your purchase.

Having technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

• Google Chrome

• Mozilla Firefox

• Apple Safari

Note: We do not recommend using Internet Explorer or Microsoft Edge at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.

If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:

1. Access our site using your browser’s safe mode.

1. Clear your browser’s cache and cookies.

1. Disable any add-ons or extensions that might be running.

1. Ensure Java has been updated to the latest version, which is available here.

If you need some help performing any of the troubleshooting steps above, contact us here.

It's simple to complete your purchase in installments with Afterpay by following the steps below:

1. Select Afterpay at checkout as your payment method

1. If you already have an Afterpay account, log in and complete your checkout.

1. Orders ship as they would with any other form of payment, as quickly as you choose, and your purchase will be billed in 4 installments.

Afterpay will notify you via email when an upcoming payment is due. You will only be charged a ‘late fee’ if you miss payments. For more, visit Afterpay’s terms and conditions.

You can return your Afterpay purchase by starting a return. When the return is finalized and refunded the full total purchase amount will go to AfterPay.

Late fees may apply if you are unable to pay for your purchase on the required due date. For complete terms visit 

Afterpay currently accepts Mastercard and Visa credit and debit cards issued in the United States. Unfortunately, Afterpay does not accept any prepaid cards or foreign debit/credit cards.

All customers are required to make their first payment at the time of purchase, with the remaining 3 payments deducted automatically every 2 weeks from your chose payment method. If you choose to make additional payments before you scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, contact Afterpay. For more information about Afterpay, visit the FAQs on their website.

The minimum order value is $35 and the maximum order value is $1000.

**Afterpay is only available for purchases made in the United States*

Unfortunately, only one coupon code may be used per order at this time. If you're buying in the amount of $150 before tax is added for free shipping, that discount with automatically apply with your discount code.

No worries! All of our bracelets and necklaces and other jewelry have a 45-day warranty, which means we’ll replace the damaged item within 45 days from the time of purchase. To get a replacement, go to returns@setapartsupply.com and we will help you through the return/exchange process.

Three exceptions:

1. We can only issue a replacement if you provide a photo of the damaged item.

1. If an item has been altered in any way, we can’t replace the item.

1. We’re unable to replace lost or stolen items.

If it is a personalized item, like custom engraving, we can get it to you as quickly as we can. This item is Extremely easy to replace and can only be replaced one time within a 45 day warranty period.

If it is a Ascender Drinkware Cup. These Cups actually come with a Limited Lifetime Warranty and can only be replaced 2 times a year. Once you have used up your allowance per year, you have to wait one whole year from time of 2nd Warrantied out cup to be able to get it replaced. Please have picture and how cup was damaged when going through the warranty process.

We're sorry for this! Sometimes our wires get crossed during busy times. If we sent you an incorrect item in your order, please email us at: returns@setapartsupply.com and go through the return process. We’ll handle the issue ASAP!

While our necklaces and bracelets are water-resistant, we highly recommend avoiding prolonged exposure to water when possible, especially chlorine pools.

If you feel your product may be defective, please reach out to us at hello@setapartsupply.com with a photo of your product and your order number, and we will be happy to assist you.

Double check the product page to confirm whether or not your items is/was final sale. If your item has an QC(Quality Control) tag/sticker, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided.

If you want to return or exchange an item, please do so here: Returns & Exchanges.

There are a few return exceptions: If your bracelet or accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well. Just contact us at hello@setapartsupply.com with photos/more info.

Please note: Your return will usually be processed within 5 business days after it has been received by our returns department. Please allow up to 10 business days for refunds to be received once the return has been processed.

Simply put, SetApart Supply Brand Ambassadors are the ones who help carry the SetApart Supply family mission into the world—repping SetApart Supply, Under YHWH, Christian Goods Co., Dominion & Dust, Infinite Masterpiece, Marked & Chosen, Ascender Supply and every house brand that points people back to Jesus. They show their love for the brands and the message while stacking free gear and real earnings along the way.

Who are they?

Our ambassadors are bold, Kingdom-minded storytellers. They’re active in their communities and churches, they care about people, and they’re motivated to lift up the name of Jesus in everyday spaces—not just online. They don’t just like the products; they believe in the message and want to share it with everyone they know.

What do Ambassadors Receive?

When you become a SetApart Supply Brand Ambassador, you step into a program built to honor your voice and your grind. You’ll gain access to free items, exclusive drops, and unique perks across our brands, plus your own personal referral code that your friends, family, and followers can use to shop setapartsupply.com at 15% off.

Every time someone uses your code, you earn. We currently give you 10% commission on each sale you make, so while you’re sharing Kingdom-centered designs, you’re also building a real income stream.

Who Can Join?

To become an ambassador, you should be active on social media (at minimum Facebook and Instagram) and 18 years of age or older. You don’t have to live in the United States to carry the mission—worldwide ambassadors are welcome.

If you love Jesus, love the message of being set apart, and genuinely enjoy rocking and sharing pieces from the SetApart Supply brand family, you’re the kind of person we built this program for.

1. Program Heart and Purpose

The SetApart Supply Brand Ambassador Program exists for more than sales. At the core, your role is to introduce new hearts to SetApart Supply, Christian Goods Co., Under YHWH, Dominion & Dust, Infinite Masterpiece, Marked & Chosen, Ascender Supply and every future brand under the SetApart Supply family, while boldly sharing the Good News of Jesus. This is a Kingdom-minded community, not just a marketing channel. Everything you post, share, and say should reflect a life that is set apart—without compromise, pointing people back to Christ above culture and His glory above our brand.

1. Age and Eligibility

We ask that all ambassadors be 18 or older. If you are under 18, you must have clear permission from a parent or legal guardian, and SetApart Supply reserves the right to approve or decline exceptions at its discretion.

1. How and Where to Share

Your main assignment is to share from your personal platforms and personal voice. Please do not comment your ambassador code or referral link on any official SetApart Supply or sub-brand accounts, including but not limited to @setapartsupply and any official Under YHWH, Christian Goods Co., Dominion & Dust, Infinite Masterpiece, Marked & Chosen, Ascender Supply channels on Instagram, X, Facebook, TikTok, YouTube, or other platforms. Use your own social media accounts and your own voice to share the message, your testimony, and your favorite products.

We do not allow ambassadors to promote their codes or links on Pinterest. Any ambassador code being used on Pinterest is subject to ineligibility for ambassador payouts, and repeated or intentional use may be grounds for removal from the program.

1. No Coupon Site Promotion

Ambassador codes and links are meant to be relational, not transactional. You are not allowed to add your ambassador code or link to coupon, deal, or discount sites of any kind. Any ambassador code found on coupon sites will be ineligible for commission payouts and may be cause for immediate removal from the Brand Ambassador Program. If you see your code posted somewhere you did not place it, please contact us so we can investigate.

1. Content Expectations

We love when you share and repost official SetApart Supply and brand content, and we encourage you to use our photos, videos, and graphics where permitted. However, your social media presence should also contain original content from you. Your account should look like your life, your story, your walk with Jesus, not just a repost hub.

Profiles that only or primarily repost official SetApart Supply, Under YHWH, Christian Goods Co., Dominion & Dust, Infinite Masterpiece, Marked & Chosen, Ascender Supply or other house brand content (with little to no original posts, photos, or videos) may be ineligible for commission payouts and may not be accepted or retained as ambassadors. We are building a family of real voices, not copy‑and‑paste accounts.

1. Use of SetApart Supply and Brand Names

We encourage you to show your affiliation by including “SetApart Supply Brand Ambassador” or similar wording in your bio. However, you may not use “SetApart Supply” or any of our brand names as part of your social media handle or username, such as @setapartsupply_john or @underYHWH_sarah. Your handle should be your identity, not our trademark. This protects both you and our brands.

1. Community Culture

Every ambassador represents Jesus first and the SetApart Supply family of brands second. We expect all ambassadors to be kind, respectful, and honoring toward other ambassadors, our team, and everyone in our SetApart Supply, Christian Goods Co., Under YHWH, Dominion & Dust, Infinite Masterpiece, and Marked & Chosen & Ascender Supply communities. Division, harassment, hateful speech, or tearing others down is not tolerated and may result in removal from the program.

If you have issues, concerns, or disagreements, handle them in a way that reflects being set apart—with humility, clarity, and direct communication, not public drama.

1. Staying Aligned

We reserve the right to review your social media accounts to ensure that your content remains consistent with the values and mission of SetApart Supply and our brands. If your content becomes hostile to the Christian faith, sexually explicit, abusive, excessively vulgar, or otherwise clearly out of alignment with a Christ‑honoring life, we may pause commissions, remove you from the program, or revoke ambassador status.

1. Have Fun and Make Much of Jesus

We want this to be joyful. Share products you genuinely love. Tell stories. Testify to what God has done in your life. Show how the designs from SetApart Supply, Under YHWH, Christian Goods Co., Dominion & Dust, Infinite Masterpiece, Marked & Chosen & Ascender Supply help you carry the message into your daily world. Have fun building community, creating content, and watching what God does through your obedience and creativity.

Above all, remember: this is about being set apart, not just paid out.

As part of the SetApart Supply Brand Ambassador Program, you’ll move into different reward tiers as you make more sales.

The more sales you make, the higher you rise through the tiers—and the more rewards and free gear you’ll unlock along the way!

We currently have ten reward tiers:

Tier 1: CALLED - 1 Sale
Tier 2: CHOSEN - 3 Sales
Tier 3: ROYAL - 5 Sales
Tier 4: PRIESTHOOD - 10 Sales
Tier 5: HOLY NATION - 20 Sales
Tier 6: SET APART - 35 Sales
Tier 7: CONSECRATED - 50 Sales
Tier 8: REMNANT - 75 Sales
Tier 9: CHAMPION - 100 Sales
Tier 10: FULLY HIS - 150 Sales

You’ll receive real-time emails any time you move up to the next tier; however, we only process your sales numbers once at the beginning of the month for your previous month’s sales. PayPal payments, SAS gift cards, and rewards packages are sent out around the first Friday of every month to our ambassadors. (NOTE: Initial payout will be credited after you reach $25 in total earnings.)

P.S. You’ll only receive each reward once. Sales do not reset with each new month or year.

Nope! The SetApart Supply Brand Ambassador Program is totally what you make of it. Of course, Ambassadors who spend more time promoting tend to get the highest commissions. But we understand how crazy busy life can get, so if there’s a period of time where you’re inactive, we completely understand! Feel free to make as many (or as few) sales as you’d like.

##### Can I comment my code on SetApart Supply's social media posts, or on coupon code websites?

It's against our terms to comment your code on any of OUR photos on social media, or online via coupon code websites. Your code is for your content only, and to share on your blog/website/social media and with your friends, family and acquaintances. Any other promotion is a violation of terms and your account will be terminated.

##### Can I post my link on Pinterest?

We prohibit sharing your unique link via the Pinterest platform. Since Pinterest acts as a search engine, we have found that it does not require an organic following on the platform to earn sales. We will allow you to continue to share your code only on the platform if you’d like, but we no longer allow the sharing of unique links to earn commission on Pinterest moving forward. As always, please let us know if you have any questions regarding this. All other social media platforms are fair game.

##### Can I promote my link via paid listings on Google or social media platforms?

No, as a brand ambassador, you are not permitted to promote your links through paid listings or advertisements on Google, other search engines, or social media platforms. All promotions should be organic and align with the brand’s approved marketing strategies. Violating this policy may result in the termination of your ambassador status.

##### When will I be paid?

You will be paid on the first Friday of every month, once you have earned over $25.

##### How much do I earn when I make a sale?

You make 10% of all sales you refer from your link or your code. You'll earn the same amount with either the code or link!

##### How do the rewards tiers work?

We will send you a confirmation email once you have earned each tier, we will ask for your shipping address, bracelet size and unisex shirt size if we don't already have that information. You will be sent the tier reward within 10 days!

##### What is my coupon code for?

Your coupon code is to be used to track your sales. All Brand Ambassadors receive a 15% off code you can share with others, and you will receive your portion (10%) of the sale. You can also use your link on your info page to refer others and earn the same!

You can and you will receive a discount, but you will not receive credit for those orders.

##### Can I refer others to become Brand Ambassadors?

Yes you can! And you will earn 10% of ALL their earnings.