Refund policy
At SetApart Supply, we aim to handle refunds and returns with clarity, fairness, and accountability. If something falls short of expectations, we will work with you to make it right.
Eligibility for Returns and Exchanges
• Items must be unused, unwashed, and in their original condition.
• Returns must be initiated within 35 days of delivery.
• Custom or made-to-order items may not be eligible for return unless they arrive damaged or defective.
• Items marked as clearance or “final sale” are not eligible for return or exchange.
Damaged, Defective, or Incorrect Items
• If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
• We will replace or refund the item at no additional cost to you; photo evidence may be required so we can review the issue and improve our process.
Non-Returnable Items
The following items are generally non-returnable:
• Digital products
• Gift cards
• Custom engraved items, unless they arrive damaged (photo evidence will be required)
• Items marked “Final Sale”
• Downloadable content
Exchange Process
If you need a different size, color, or variant:
• Initiate an exchange request by contacting us via email.
• Send the original item back in its unused, original condition.
• Once we receive and inspect the item, we will ship the replacement as soon as possible.
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
• We recommend using a trackable shipping service and keeping your receipt as proof of shipment.
Refunds
• Once we receive and inspect your return, eligible refunds are processed within 5–7 business days.
• Refunds are issued back to your original payment method; processing times may vary depending on your bank or payment provider.
Contact Us
For any return, refund, or exchange request, please contact us at:
returns@setapartsupply.com
Last Updated: September 7, 2026